90-Day Refund Policy

At PouchPal, we want you to feel confident about your purchase. You have 90 days from the date you receive your item to request a refund.

To request a refund, contact us at thepouchpal@hotmail.com with your order number or proof of purchase and the reason for your request. Our team will review your request and notify you whether it has been approved.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right. Please include your order number and clear photos of the issue.

Refund Processing

Once your refund is approved, it will be issued to the same payment method used for your original purchase within 10 business days.

Please allow additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at thepouchpal@hotmail.com.

Statutory Rights

This policy does not affect any rights you may have under applicable consumer protection laws.

Contact Us

For any questions about your refund, please email thepouchpal@hotmail.com.